Examples of “How to Respond” to Hesitancy with Empathy:

• "I know vaccinating will help me, but I am afraid of the side-effects."
• Health worker: “I understand that you want to make the best choice for yourself. What side-effects are you concerned about?”
• "I am not sure what to do. My community leader objects to vaccines."
• Health worker: "I can see you are questioning vaccines. How do others you know deal with vaccination? What are your concerns?"
• "I read rumors about COVID-19 vaccine online. I do not know what to believe.”
• Health worker: “Social media and websites can spread false information. You can get the latest on COVID-19 vaccine from the source I trust at MOH or EPHI pages. I am also here to answer your questions.”