Case Scenario 1:
Potential for vaccine acceptance

Almaz is a 38-year-old woman at the health facility for her infant's wellness check-up. Almaz has diabetes and is overweight. She does not ask about the COVID-19 vaccine. She always brings her baby for health visits and accepts routine vaccines. Is Almaz eligible as a member of a priority group? What would you say to Almaz?
If eligible for COVID-19 vaccine:

State that they will receive the vaccine today.
Share key messages about the COVID-19 vaccine, benefits, common side-effects, care and follow-up.
If you receive consent and there are no questions or concerns, proceed with vaccination.
If questions or concerns, listen and respond with empathy. Use medical evidence or stories to convey the safety, effectiveness, and need for the vaccine.

Case Scenario 2:
Hesitant due to misinformation

Fatuma is a 25-year-old female who arrives at the health facility for a family planning visit. She works as a nurse in a high-risk area but has not received COVID-19 vaccine. When asked, Fatuma says, "I read it can cause health problems. Is that true? Should I trust the vaccine?" Is Fatuma eligible as a member of a priority group? What would you say to Fatuma?
If eligible for COVID-19 vaccine:

Use a participatory approach: identify and address misinformation/rumors; help them to understand the importance/need for vaccination.
Ask questions to discover misinformation. Share facts and stories to debunk myths and respond to concerns.
Acknowledge risks and benefits of COVID-19 vaccine. Ask about vaccine perceptions and preferences. Listen and respond with empathy.
If you receive consent and there are no questions or concerns, proceed with vaccination. If a person remains hesitant, be respectful and provide information to take home, and encourage them to consider vaccination.

Case Scenario 3:
Not part of a priority group

Hadas is a healthy 28-year-old female who brings her infant for a wellness check. She says that while she is at the health facility, she would like to have a COVID-19 vaccine. Why is Hadas not eligible for COVID-19 vaccine? What would you say to Hadas?
If not eligible for the vaccine:

Recognize and appreciate her interest in keeping self and family healthy.
Explain that the current guidelines do not indicate that they should get a COVID-19 vaccine at this time.
Advise her on COVID-19 prevention measures.
If available, provide information on when the vaccine will be available to non-priority groups.