When you have studied this study session, you should be able to: 

• Define and use correctly all of the key words printed in bold. 
• Identify functions of workplace ethics 
• Discuss unethical practices in work place 
• Describe the five key points of every ethics policy 
• Describe the Steps towards better work ethics
• Identify elements of effective communication 
• Discuss factors contributing to communication failures in healthcare 
• Describe the three levels of targeted approach for improved communication in healthcare