2.3. Sources of conflict 

There can be many sources of conflict in an organization, including: 

• How people talk (or don‘t talk) to each other 
• How information is shared and handled (who is in the know, who is not) 
• How people deal with each other (relationships) 
• Differences in values and what‘s important (priorities) 
• How and when things are done (procedures, scheduling) 
• How work and responsibilities are arranged (work structure and distribution). 

No doubt you can think of similar examples in your workplace. 

You likely also know how unresolved conflicts can negatively impact the workplace, affecting both those who work there and the organization‘s clients