3.3 Informing team members of their workplace performance 

The coordinator is responsible for the day-to-day management of their team as well as the overall performance of individual members. Information can be passed on to team members when you develop their work plan, as you monitor their work on a day-to-day basis and when you carry out a formal performance review. 

3.3.1. Developing the work plan 

It is a coordinator‘s responsibility to make sure that everyone agrees with the tasks they have to do and is aware of their duty of care and standards to be achieved in carrying out their work. This information should be passed on during the initial development of the person‘s work plan. Important information for the team to incorporate into their workplace performance includes: 

• legislative requirements; for example, keeping client information private or antidiscrimination 
• organization‘s standards to ensure quality care is provided at all times 
• organization‘s procedures; for example, following occupational health and safety guidelines, working within the appropriate level of authority, referring issues to the 
• appropriate people, reporting hazards and implementing infection control 
• position descriptions, which outline required tasks and who to report to. 

Give people the opportunity to query anything they don‘t understand. Help them interpret information, such as industry or organisational standards, and relate the 

information to their particular workplace and tasks. 

3.3.2. Monitoring performance 

You need to monitor team members‘ performance to see if they are meeting their objectives, showing initiative, making decisions based on their observations, solving problems as they arise, helping others, communicating effectively and managing their time well. Give constructive feedback promptly so they can see where they are working well and where they need to improve. 

If a team member is not performing well, you need to speak with them to identify the cause. It may be a personal problem or something that is best managed on a one-to-one basis. If the problem is due to poor organisational skills or lack of knowledge, enlist the help of another team member to mentor them or arrange formal training. Use team meetings to discuss possible improvements the team can make.