Techniques of greeting customers 

a. Greeting Customers 

The purpose of greeting customers is to create and maintain a welcoming environment. We achieve this by applying the following techniques. 

• Be attentive, acknowledge a person as soon as they appear, even if you‘re busy 
• SMILE! 
• Establish eye contact 
• Tell them your name 
• Ask how you can help 
• Give the customer your full attention 
• Be polite and courteous 

b. Establishing Rapport 

Establishing rapport helps take the customer feel comfortable and also make the customer feel important and valued 

Behavioral scientists have discovered a number of specific kinds of behavior that contribute to establishing a personal rapport. Here are seven techniques to establish the rapport. 

• Smile sincerely –not false, paste-on smile, but one that starts with your eyes. 
  
• Keep a relaxed, open stance. 
  
• Lean slightly toward the customer, being careful not to invade his personal space. 
  
• Maintain eye contact. You will be considered more confident, honest, and knowledgeable by customers. 
  
• Occasionally touch the person in nonthreatening manner. 
  
• Know the customer‘s name and use it when speaking with him. 
  
• Subtly mirror the customer behavior. Match his rate of breathing; speak at his rate of speech and in his tone of voice. Assume a posture similar to his and use similar body language. We all relate to those feel are like us.